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Terms of Services


This website is operated by PEARL HOUSE. Throughout the site, the terms “we”, “us” and “our” refer to PEARL HOUSE. PEARL HOUSE offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.


You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


We are not responsible if information made available on this site is not accurate, complete or current. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


Pearls are natural materials, their color and shape may vary from the description. In addition, pearls may have some bumps and slight flaws on the surface, but these are caused by the cultivation process and are not due to hitting against a hard object.
Please be aware that it is difficult to show all the qualities of the pearls used in our products from the images shown on the product pages of the site.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e mail and/or billing address/phone number
provided at the time the order was made.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.


Your submission of personal information through the store is governed by our Privacy Policy.


Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


We do not warrant or represent that the use of our services will be uninterrupted, timely, secure, or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Pearl House, our directors, officers, employees, affiliates be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


We do not guarantee the completeness, accuracy, applicability, usefulness, or reasonableness of the Service (including information provided by us through the Service).
We shall not be liable for any damage caused to users or third parties as a result of the use, modification, suspension or discontinuation of the Service.
We shall not be liable for any direct or indirect damages incurred by the user in relation to the use of the service or any action taken by us in accordance with these terms of use, regardless of the content or manner of such damages.


Delivery of goods via this service is within the scope of the International Air Parcel and FedEx services and to the countries specified by us. The regions/countries where we currently offer international delivery are as follows

  • ● Americas: United States, Canada
  • ● Europe: United Kingdom, Germany, Italy, Spain, Netherlands, Sweden, Finland, Norway, Ireland, Poland, Denmark, Austria, Switzerland, Belgium
  • ● Asia: Hong Kong, Taiwan, Korea, Singapore, Malaysia, Thailand

Duties, other fees and delivery times vary by country.


The shipping costs for delivery of the product will depend on the shipping method selected by the customer and the purchase price.
The prices listed for items sold on this site are DDU (Delivered Duty Unpaid). The customer is responsible for all duties, customs fees, and taxes associated with the delivery of the product.
In some countries, there may be additional shipping costs to be paid by the customer, depending on the delivery area.
Some countries, such as the U.S., may require a Tax ID to be paid at the time of importation.
We will also collect taxes if we determine that we are obligated to collect them. We reserve the right to increase, decrease, add or eliminate shipping and handling charges from time to time, but will provide you with notice of any applicable changes before we make your purchase.


Payment for purchases made on the Service must be made by credit card (VISA, MASTERCARD, AMERICAN EXPRESS) or by PAYPAL, SHOP PAY, APPLE PAY or GOOGLE PAY using the user's own account.
If you use a credit card payment, we must approve the amount of the payment before it can be shipped. We will invoice you for payment once the shipment has started.
Payment by credit card, PAYPAL, SHOP PAY, APPLE PAY or GOOGLE PAY is subject to the terms and conditions of a separate agreement between you and your credit card company or PAYPAL, SHOP PAY, APPLE PAY or GOOGLE PAY.
Any dispute between the User and the credit card company or any other third party shall be settled between the parties concerned, and Pearl House shall not be liable for any such dispute.


We do not accept any returns or exchanges at your convenience, except for items in defective or damaged condition.
If you receive faulty item(s), please email us at p-house@pearl-house.jp directly within 7 days of the package delivery date with clear picture of part of defects. We’ll take you through the process. Returns that do not comply with following policy will not be accepted:
(a) Items must be returned unworn, undamaged unused and unaltered, in the same condition it arrived in.
(b) Items must be in the original branded packaging, and placed inside a protective outer box for shipping.
(c) Items were purchased directly from https://scenes-jewelry.com/en/ and you have the receipt or proof of purchase.
We reserve the right to deny any request for return, exchange, or repair.


These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Japan. And, Kobe District Court or the Kobe Summary Court shall have exclusive jurisdiction in the first instance over any and all disputes related to the service or this agreement.


Questions about the Terms of Service should be sent to us shop_info@scenes-jewelry.com